After much anticipation, The Ritz-Carlton is now set to make its debut in Abu Dhabi later this year.
The Ritz-Carlton Abu Dhabi, Grand Canal
– owned by Abu Dhabi National Hotels (ADNH) – is due to be the first property in the UAE capital city for the hotel operator and is designed to offer 532 rooms.
“The experience Ritz-Carlton provides is more than just personalised service” explained general manager, The Ritz-Carlton Abu Dhabi, Grand Canal, Pep Lozano
. “We create unique memories for our guests, ones that have an emotional connection for them which they will remember for a very long time. This happens by anticipating our guests’ needs and empowering our Ladies and Gentlemen to then create a “wow” experience for the guest.”
The Credo Card, developed in part by current president, The Ritz-Carlton Hotel Company, Herve Humler, outlines these goals and values, and has been part of The Ritz-Carlton culture since its inception 27 years ago.
Every Ritz-Carlton employee is given a Credo Card, which is kept on their person at all times while on duty, and acts as road map to success steering everyone in the same direction.
Additionally, all ladies and gentlemen participate in daily department Line Ups where the company ‘Commitment to Quality’ – a document distributed by the corporate headquarters – shares success stories and best practices from every hotel within the portfolio, and encourages discussion of The Ritz-Carlton philosophy and values, maintaining high levels of engagement and encouraging empowerment among employees.
“Every Ritz-Carlton lady and gentleman receives approximately 250 hours of training each year,” confirms Lozano. “The level of employee engagement and desire to create truly memorable experiences for our guests is tangible. Our guests will feel the difference the moment they step through the doors of The Ritz-Carlton Abu Dhabi, Grand Canal.”
The Ritz-Carlton Abu Dhabi, Grand Canal features 447 guestrooms and suites, as well as 85 private villas. Set amidst landscaped gardens with its own private beach overlooking the Grand Canal, the hotel consists of 10 stately buildings arranged in a crescent formation, complemented by water features throughout the 230,670m2 property.
A key highlight of The Ritz-Carlton Abu Dhabi, Grand Canal is the one- and two-bedroom villas, each ranging in size from 90 to 130m2, and complete with spacious outdoor terraces. The property also provides 2,182m2 of flexible meeting space, including a 1,550m2 ballroom that is divisible by three, with an additional 14 individual meeting rooms.