Following the inking of an agreement, Travelport will equip UAE-based Bin Moosa Travels with Trip Assist, a mobile application for travel management companies and travel agencies.
Travelport, a well-respected travel commerce platform, has now secured over 45 Trip Assist customers.
With the help of Trip Assist, Bin Moosa Travels will gain a fully branded mobile engagement solution that allows it to support, engage and connect with travellers at every stage of their journey. The software features smart itinerary management capabilities and allows users to create agency defined messages and rich push notifications.
Meanwhile, Trip Assist will support Bin Moosa Travels’ customers by allowing them to share and organise their complex travel plans on the go and from one place. It will also give them greater autonomy to self-serve with features that enable airline check-in, the ability to import external bookings and ‘click to call’ support.
Managing director, Bin Moosa Travels, Mary Thomas remarked: “People in the UAE are extremely digitally savvy and fully expect support to be delivered 24/7 throughout their travel journey, across multiple physical and digital channels. By using Trip Assist, we will be able to deliver a new standard of digital service to our customers, while freeing up our consultants to spend more time providing expert advice.”
Also commenting was country manager – UAE, Travelport, Kathryn Wallington: “With Cozmo Travel already signed up, we now have two Trip Assist customers in the UAE. With demand from travellers for best-in-class mobile travel solutions escalating in the UAE, as well as other countries across the Middle East, we expect more to follow in the near future. Interest is certainly peaking right now.
“We look forward to working in partnership with Bin Moosa Travels to deliver its application to its customers and, in doing so, enhancing the way it supports travellers throughout their journey,” she added.