Eager to offers its customers a seamless experience, Cyprus Airways has upgraded its passenger reservations system.
The airline will now utilise the Amadeus Altéa Suite, a next-generation airline IT system which will help to enhance the customer experience by delivering more consistent and personalised service, develop new revenue streams and improve operational efficiency.
The migration to Amadeus Altéa Reservation System will also ensure that Cyprus Airways can meet passengers’ needs in future as the airline continues to grow.
The new reservation system will ultimately maximise booking and revenue growth through wide-reaching distribution channels. Amadeus-connected travel agencies will now have the unique advantage of instant visibility to any changes affecting an Altéa airline booking, meaning they can better service their customers and assist the carrier in achieving its business goals.
“We are always looking for ways to improve our passengers’ experience at every stage of their journey, and that includes the booking process,” said the airline’s chief commercial officer, Natalia Popova. “Our customers’ expectations are changing at a rapid rate and moving to Amadeus will allow us to not only meet but exceed these expectations in the years ahead.”