Dubai Airports: Streamlining the customer experience and operational efficiency

Dubai Airports

Dubai Airports and Dubai Police General Department of Dubai Security recently inked a Memorandum of Understanding (MoU) with IATA and Airports Council International (ACI) to become part of their joint initiative on Smart Security.

The MoU will work to streamline the customer experience and operational efficiency at Dubai International Airport (DXB) and Dubai World Central (DWC).

The Smart Security initiative will improve security effectiveness, operational efficiency and passenger experiences at airport security checkpoints with technology, process innovation and the use of risk-based security concepts.

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The freshly inked MoU will benefit Dubai Airports, as well as airlines, control authorities, regulators and solution providers, to benefit from the knowledge and lessons gained through trials and research activities at other participating airports.

Vice president of security, Dubai Airports, Buti Qurwash declared: “We manage the world’s busiest international airport with more than 90 million passengers passing through our facilities annually. To achieve our vision of being the best in customer experience as well as to provide the capacity to accommodate ongoing and future growth, it is imperative that we look to new technologies and processes to significantly reduce wait times and avoid queuing wherever possible. Our participation in the Smart Security initiative of IATA and ACI is a big step in that direction.”