DUKES Dubai warmly welcomed the UAE-based members of Les Clefs d’Or, who visited the five-star property for their monthly meeting.
Also attending the meeting were concierges from a number of five-star properties spanning the UAE and members of the Dubai Concierge Group.
The meeting shed light on current market conditions in Dubai and an informative update was provided by Dubai Tourism.
President, Les Clefs D’or, Abey Sam welcomed all attendees to the event and additionally embraced new members to the group. Sam placed emphasis on the pivotal role concierges play within a hotel, as they are often the first member of staff that a guest encounters, and first impressions are of vital importance.
General manager, DUKES Dubai, Tristan de la Porte du Theil commented: “More than offering classical concierge services, Les Clefs d’Or concierges are a trusted resource to both business and leisure travellers, anticipating the requests and requirements of guests and ensuring they have a memorable hotel stay.
“This was a fantastic opportunity for us all to share best practice with our fellow members of Les Clefs d’Or,” he added.
Les Clefs d’Or UAE works to provide hospitality training as well as updates on hospitality issues in the UAE to its members.