Emirates Airline: Exclusive content for travel agents via Emirates Gateway from July 1


Emirates Airline will offer exclusive rich content and services for travel agent partners on its NDC-enabled direct connect platform, Emirates Gateway, from July 1, 2021.

A surcharge on all bookings made via Global Distribution Systems (GDS) will also kick in on the same day.

This news follows the launch of Emirates Gateway in October last year, and marks a milestone in the airline’s plans to cater for a dynamic marketplace by providing trade partners with a choice of connection options and differentiated products and benefits across channels.


Chief commercial officer, Emirate Airline, Adnan Kazim commented on the development: “Our goal is to empower our trade partners to deliver even better customer experiences, and we are pleased to introduce the next batch of new exclusive features and benefits for them on Emirates Gateway, which was launched to address the limitations of current legacy systems and provide a wide range of additional content and options for agents.

“We are heartened by the support and positive feedback that we’ve received from our trade and GDS partners to date. Emirates firmly believes in healthy, long-term relationships with all players in the travel eco-system, and we will continue to work hard to nurture the relationships that we’ve built through the years by providing great value and service,” Kazim added.

Agencies not signed up to the Emirates Gateway can continue to access Emirates’ EDIFACT – legacy content through the airline’s GDS partners Amadeus, Travelport, Travelsky, Infini and Sirena. However, to mitigate the higher cost the airline incurs through GDS distribution, from July 1, 2021, bookings made via GDS will incur a distribution surcharge ranging between $14 and $25 per ticket, depending on sector length.

The Abu Dhabi-based carrier is closely collaborating with interested trade partners to bring them onboard the Emirates Gateway, which provides access to the widest range of fare products, including exclusive content not available in the indirect channels, and where bookings will not incur a Distribution Surcharge.

From July 1, agents will gain access to differentiated ticket pricing such as dedicated promotional fares and pre-sales; will have the ability to sell excess baggage, enabling an enhanced customer experience; will gain access to rich content; will benefit from a differentiated pricing for select ancillary services; and will have faster access to new ancillary products, all via Emirates Gateway.

Emirates Gateway content can be accessed through three flexible access solutions, including Emirates Booking Portal; Emirates Gateway Direct; and Emirates Gateway Sync.

Travel agents interested in Emirates Gateway can acquire more information from the Emirates Partners Portal (emirates.partners) or contact the airline’s sales team.