As part of its commitment to continuously elevate customer experience, Emirates Airline has launched an integrated biometric path at Dubai International airport (DXB).
The contactless airport experience is now open to Emirates Airline passengers travelling from and through Dubai. The integrated biometric path will give passengers a seamless travel journey from specific check-in to boarding gates, improving customer flow through the airport with less document checks and less queuing.
Utilising the latest biometric technology – a mix of facial and iris recognition – Emirates Airline passengers can now check in for their flight, complete immigration formalities, enter the Emirates Lounge, and board their flights, simply by strolling through the airport. The various touchpoints in the biometric path allow for a hygienic contactless travel journey, reducing human interaction and putting emphasis on health and safety.
“We have always focused on providing a great customer experience at any touchpoint and now it is more vital than before to make use of technology and implement products, and introduce processes that focuses not only on fast tracking customers, but more importantly on health and safety during their travel journey,” explained chief operating officer, Emirates Airline, Adel Al Redha. “The state-of-the-art, contactless biometric path is the latest in a series of initiatives we have introduced to make sure that travelling on Emirates is a seamless journey and gives customers added peace of mind.”
The biometric touchpoints are currently installed at select first, business and economy class check-in desks in Terminal 3 at DXB; immigration gates; Emirates Airline’s premium lounge entrance at concourse B; and select boarding gates. Areas where biometric equipment are installed will be clearly marked and additional units will be installed at each touchpoint in the future.