Emirates Airline reopens on-ground services

Emirates Airline

Starting from today (July 1), Emirates Airline’s premium customers can once again enjoy the carrier’s signature Chauffeur Drive service and airport lounge at its Dubai hub.

Emirates Airline has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees. The carrier has opened one lounge in Terminal 3 Concourse B, Dubai International Airport (DXB) to serve first class, business class and eligible Emirates Skywards members. Lounge guests will enter through biometric gates using facial recognition to reduce contact.

More Emirates lounges in Dubai and around the world are planned to be opened in the coming months.

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Meanwhile, lounge facilities and amenities have been modified to ensure customer comforts are offered in keeping with the highest health and safety standards, reducing contact and risk of infection. Food in the lounge are now offered in hygienically sealed meal boxes, including vegetarian options, instead of a buffet offering. Complimentary beverages, including spirits, will be offered in single serve bottles. Wine and champagne, served from shared bottles, will be temporarily unavailable.

The lounge will be sanitised and fumigated at the end of each day. In addition, throughout the day, lounge employees will sanitise each seat and table after each customer leaves. Emirates Lounge employees will wear personal protective equipment (PPE) for the customers’, as well as their own protection.

Emirates Airline’s complimentary Chauffeur Drive service is now available for first and business class customers in Dubai and other cities. The cars are cleaned and disinfected inside and out at the end of each shift. The drivers in Dubai will wear masks and gloves, and stringent checks are in place to ensure the drivers are fit for work. The frequent touch points of the vehicle, such as door handles, and the handles of each customer’s luggage will be sanitised at the end of the trip. Child car seats are available on request and are disinfected and then shrink wrapped after each use. Each car will be limited to three customers and masks are mandatory for passengers in Dubai. Larger vehicles, which can accommodate four passengers, are available on request.