Emirates Airline is set to launch its brand-new ‘biometric path’ at Dubai International Airport (DXB).
Utilising the latest biometric technology – a mix of facial and iris recognition – Emirates Airline passengers will soon be able to check in for their flight, complete immigration formalities, enter the Emirates Lounge and board their flights simply by strolling through the airport.
The biometric path will improve customer experience and customer flow through the airport with less document checks and less queuing. Eventually, the ‘live’ passenger tracking capability will also improve security, as well as the airline’s ability to deliver more personalised services, such as enabling the Emirates airport team to locate and assist late customers who would otherwise miss their flights.
Executive vice president and chief operations officer, Emirates, Adel Al Redha spoke on the innovation: “After extensive research and evaluation of numerous technologies and new approaches to enhance our passenger journey, we are now satisfied with the preliminary work we have carried out and are ready to commence live trials of the world’s first biometric path at Emirates Terminal 3.
“These ground breaking initiatives are a result of close collaboration with our stakeholders, particularly the General Directorate of Residence and Foreigners Affairs in Dubai (GDRFA), which has played an instrumental role to bring the biometric path to fruition,” he added.
The latest biometric equipment has already been installed at Terminal 3. This equipment can be found at select check-in counters, at the Emirates Lounge in Concourse B for premium passengers and at select boarding gates. Areas where biometric equipment is installed will be clearly marked.
Trials for the Smart Tunnel, a project by GDRFA in collaboration with Emirates Airline, was launched on October 10. It is a world-first for passport control, where passengers simply walk through a tunnel and are cleared by immigration authorities without human intervention or the need for a physical passport stamp. Once its internal tests are completed, the carrier will shortly launch trials for biometric processing at the other key customer points at the airport – check-in, lounge and boarding gate – and subsequently at transit counters/gates, and for its chauffeur drive services.
Al Redha concluded: “The recent launch of the Smart Tunnel trial by GDRFA is a great achievement and clearly demonstrates the unique and collaborative nature of innovation at Dubai airport. All systems will eventually be linked with each other resulting in better service to our customers and a happier journey whether arriving, departing or transiting in Dubai.”
Emirates Airline’s biometric path will cover departures, arrivals, transit, chauffeur drive connections and lounge access in Dubai. Initially focused on first and business class travellers, the airline intends to speedily extend the innovation to economy class travellers in Dubai, and in the future potentially to other airports outside of Dubai.