Etihad Airways has achieved the ‘Diamond’ status in the inaugural ‘APEX Health Safety, powered by SimpliFlying’ audit, for efforts in ensuring the highest standards of cleanliness and sanitisation.
The award aims to help rebuild confidence in air travel by creating a global standard for health and safety measures. The judges took into consideration the implementation of COVID-prevention measures across the customer journey.
On the achievement, executive director guest experience, brand and marketing, Etihad Aviation Group, Terry Daly remarked: “2020 brought tremendous challenges to the aviation industry, and the Diamond status is testament to the strength of Etihad’s health and safety credentials and response to the pandemic. Etihad has demonstrated its resilience and designed industry-leading measures to combat COVID-19, including the Etihad Wellness programme.
“As part of its efforts, Etihad is the only airline in the world to make COVID-19 testing mandatory before every flight, and since August 2020, 100 per cent of our guests have tested negative before they fly,” he concluded.
Etihad Airways introduced the Etihad Wellness programme, which ensures the highest standards of hygiene are maintained at every stage of the customer journey. The programme is championed by specially trained Wellness Ambassadors, a first in the industry, who provide essential travel health information and care online via webchat, at Abu Dhabi International Airport and in flight.
“In the face of COVID-19 adversity, Etihad has soared to new heights in passenger service as a 2021 APEX Five Star Airline, and in customer wellbeing as a Diamond certified airline with hospital-grade health safety,” CEO, APEX, Dr. Joe Leader stated. “In my last visit to Etihad in Abu Dhabi, I watched the airline’s philosophy of never settling for less than the best for their guests. The airline’s implementation of COVID-19 health standards has built on that best practice of always doing more, caring more, and serving with more heart than ever.”