Etihad Airways has announced the relaunch if its award-winning loyalty programme, Etihad Guest, which has been redesigned and upgraded to offer its members new benefits.
The loyalty scheme currently has over 6.5 million members spanning the globe. These members will now soon be able to redeem their Etihad Guest Miles for more travel ancillaries, such as economy space, extra baggage and insurance, using either their miles or a combination of miles and cash on the etihad.com booking engine. Upgrades and related services, such as excess baggage and taxes, will also be available with miles on Etihad.com.
Meanwhile, members with Gold and above tier status will be offered a complimentary one-way chauffeur service to or from Abu Dhabi International Airport, when travelling in business class and first class on miles redemption tickets.
Chief commercial officer, Etihad Aviation Group Robin Kamark declared: “We are very proud of the Etihad Guest programme and through its well-timed relaunch are striving to deliver new and more innovative ways of rewarding the loyalty of our millions of guests worldwide, by removing restrictions wherever possible, and by providing a wider range of superior benefits and products, delivered to them with the style and professionalism they have come to expect from Etihad Guest.
“We will continue to engage with our members, whether existing or new, on an even greater personal level moving forward, so Etihad Guest can evolve based on the needs of our customers, and also to cater to developing global travel trends,” he added.
Etihad Guest Miles will no longer expire and will remain valid on the grounds that at least one eligible transaction is made every 18 months. Discounts for purchasing WiFi and seat selection will be available exclusively for members and they can pay for WiFi with miles.
Finally, Etihad Guest’s top tier Platinum members will now be able to call a dedicated contact number for premium guest service agents who are available to assist with any queries they might have.