Etihad Airways has announced the launch of ‘Etihad Wellness’ – an elaborate health and hygiene programme and customer guide that builds on the measures already put in place to combat COVID-19.
The programme will be led by specially trained Wellness Ambassadors, who will provide vital travel health information and care, allowing travellers to fly with greater peace of mind.
Etihad Wellness initiatives will be communicated via an online guide highlighting the high standards of cleanliness, health and hygiene being applied at every stage of the customer journey. This includes culinary hygiene at the airline’s catering facilities and food testing laboratory, aircraft cabin deep-cleaning, check-in, health screening, boarding, inflight experience and product, crew interaction, arrival and ground transportation.
For customers requiring more personalised and specific information, skilled Wellness Ambassadors can be contacted directly at all hours via email@example.com. This dedicated multi-lingual team will offer advice on travel wellbeing and details of the health and sanitisation measures being implemented throughout their journey. Etihad Airways will eventually expand the service to include a web-chat option.
Group CEO, Etihad Aviation Group, Tony Douglas declared: “Providing for our guests, and their wellbeing, is one of Etihad’s core values, and we have a responsibility to protect them, to keep them fully informed, and to provide even greater levels of genuine warmth and personal care. We must guarantee they can travel assured in the knowledge that we have every aspect of their journey with us covered, while still providing a top-quality travel experience. The Wellness Ambassadors will play an important role in delivering this. For us it is not simply about dealing with a new normal – this level of genuine and innovative customer care has always been part of Etihad’s DNA since our inception.”
In the weeks to follow, the Abu Dhabi-based airline will also introduce Wellness Ambassadors at Abu Dhabi International Airport (in partnership with Abu Dhabi Airports), who will ensure the same levels of care and support are provided at every point of the customer journey through the airport, from check-in to security, immigration, the retail areas, lounges and boarding.
Once restrictions are lifted and the carrier resumes an expanded network of international flights, it will also place Wellness Ambassadors on board services.
Douglas concluded: “The wide-ranging measures we are taking are a strong reflection of those already in place across the emirate of Abu Dhabi. When restrictions are fully lifted and travellers can once again enjoy the best our wonderful home has to offer, they can rest assured their trip will be to one of the cleanest and most well-maintained destinations in the world.”