During the INSIGHTS Middle East Call Centre Awards, which took place on May 16 at the Crown Plaza in Dubai, Etihad Airways scooped two prestigious accolades.
The airline walked away with the Best Large Call Centre award for its three UAE Contact Centres, and the Call Centre Manager of the Year award, which was handed to manager, Al Ain contact centre, Etihad Airways, Ahmed Murshed.
The annual competition, now in its 12th year, sets the regional benchmark for remote customer interaction success.
Thrilled with the news, head of global contact centres, Etihad Airways, Ruth Birkin declared: “I am delighted that the team has again been recognised for their service quality and their commitment to constantly developing the services we offer further. As well as providing tailored solutions to guests, we’re always looking for ways how we can improve business efficiencies while continuing to provide high-quality services to our passengers and trade partners around the world.”
Etihad Airways currently operates four contact centres including two in Al Ain and one in Abu Dhabi, as well as a facility in Manchester, the UK.