Etihad Aviation Group launches EAP Shared Services centre in Belgrade

Etihad Aviation Group

EAP Shared Services, part of Etihad Aviation Group, recently inaugurated a new global Shared Services centre in Belgrade, the capital of Serbia.

The new centre was declared open by the Prime Minister of the Republic of Serbia, Aleksandar Vučić; president and CEO, Etihad Aviation Group, James Hogan; and Mayor of Belgrade, Siniša Mali.

The facility will function as a contact centre and will also perform loyalty operations in Europe for Etihad Airways, Air Serbia, Air Seychelles and Etihad Regional, as well as Alitalia and Air Berlin.


Hogan enthused on the launch: “We are delighted to open this latest EAP Shared Services centre which brings many EAP airlines and their loyalty programmes under one roof. This centre of excellence will provide a wealth of efficiencies for each airline and allow them to compete effectively in an increasingly complex and competitive global marketplace.”

More than 200 Serbian nationals have been employed at the centre, and the workforce is expected to increase to 685 employees by 2020.

To begin with, the workforce will manage reservation and ticketing services, including sales, itinerary changes and special service requests. Staff will additionally be able to provide loyalty programme information, account servicing and miles management.

The EAP Shared Services centre stands in the Airport City business park in New Belgrade and adds to the global portfolio of service centres operated by partner airlines.

Etihad Airways currently operates three contact centres in Abu Dhabi, the UAE, and one in Manchester, the UK.