flyEgypt strategically joins hands with PAYFORT


Cairo-based carrier, flyEgypt, has selected PAYFORT’s payment services to support its expansion and innovation plans.

PAYFORT, an Amazon company, will not only deliver seamless and easy payment experiences, but will also allow the airline to focus on the customer experience and its overall performance.

CEO, flyEgypt, Captain Ihab El Tahtawi declared: “Beyond the legislative challenges that affect everyone in the industry, the biggest challenge we face is a lack of local and regional understanding of the low cost carrier /hybrid business model, which is why we chose PAYFORT as our preferred payment service provider.”

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He continued: “As we continue to grow, and for the convenience of our customers, it becomes increasingly important for us to have a reliable payment services provider and to widen the range of payment channels available to customers online, whilst keeping the transaction process easy-to-use. The scale that flyEgypt deals with means that customer payment transactions are just one element of this process, and we rely on PAYFORT to support us with its vast knowledge and expertise, not only with the airline industry but also international banks, technology providers and card schemes, as we continue to evolve our business.”

Meanwhile, managing director, PAYFORT, Omar Soudodi noted: “Leading companies in the airlines space are choosing PAYFORT for its operational excellence, constant availability, sustained scalability and innovative set of payment services that are proven to increase conversion, increase affordability and reduce cost, so that they can focus on their core business. PAYFORT persistently works to improve its services and flyEgypt can now rely on [us] to help increase the Payment Success Ratio (PSR) of the ticketing process, not only on a transaction level, but also by taking advantage of advice on how to enhance the customer experience.”

The airline’s customers will now be able to use local payment methods, such as Egypt’s national debit card, MEEZA, and Saudi Arabia’s national mada debit card. The PAYFORT solution will also allow clients to make payments using globally recognised payment leaders, such as credit and debit cards. Additional payment networks – namely Installments, FAWRY and SADAD – will be added in the near future.