Frankfurt Airport adopts simple passenger feedback system

Frankfurt Airport

Committed to improving customer service, Frankfurt Airport has shed light on a new, standardised passenger feedback system, which can be used throughout all important phases of the travel process.

The new system will be made available at key locations and functions across Terminals 1 and 2 of the airport facility, at security checks, sanitary facilities, information counters and the lost and found office.

The newly adopted system will grant travellers the opportunity to directly voice their opinions about services right where they are provided. They must simply click on a ‘smiley button’ – green for positive, yellow for neutral or red for negative – to answer a feedback question.

IMEX Frankfurt 2020

This new system additionally enables Fraport, the operator of Frankfurt Airport, to quickly and efficiently respond to the real-time feedback.