General manager, Kempinski Hotel Mall of the Emirates, Michael Payne

Kempinski Hotel Mall of the Emirates

Kempinski Hotel Mall of the Emirates has welcomed Michael Payne on-board as general manager.

Bringing almost three decades of luxury hospitality experience with him, Payne joins Kempinski from Emirates One&Only, Wolgan Valley Blue Mountains in Australia.

Having previously worked in Dubai, Payne, a British national, had previously launched One&Only The Palm as general manager, where he led the hotel’s team from pre-opening in 2009 until 2015.

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Prior to that, he served as the general manager of One&Only Reethi Rah in the Maldives from 2005 to 2009. His first stint in Dubai began in 2002, when he spent three years as the resident manager at One&Only Royal Mirage.

Enthusing on his new position, Payne said: “I’m delighted to be joining the team at Kempinski Hotel Mall of the Emirates at such an exciting time, following the completion of its three-year renovation. The property is celebrating its 10th anniversary this year, and I am looking forward to leading the team as we embark on the next decade of serving our loyal guests.”

He further added: “As a general manager, I constantly strive to to set the highest standards at all times and take great pride in building and leading teams that embrace the same business goals, philosophies, strategies and objectives. I thrive on delivering high results in order to be an industry leader in the market and I will ensure that no rock is left unturned in the process.”

Payne began his hospitality career with Hyatt at the Hyatt Regency Cancun in Mexico and quickly worked his way up the career ladder in numerous F&B management positions at Hyatt Hotels in Hong Kong, Seoul, Spain, Kuala Lumpur, Jakarta and Melbourne.

A graduate of the Ecole Hotelière de Lausanne, Payne speaks fluent French, German and Spanish.