Gulf Air received a four-star official airline rating at the Future Travel Experience – APEX Expo in Singapore.
The event saw top airlines from around the world gather for the announcement of one of the industry’s most anticipated official rating honours, based solely on certified passengers’ feedback.
More than one million flights were rated by passengers across nearly 600 airlines. Passengers rated their overall flight experience and were given the opportunity to provide anonymous ratings in subcategories such as seat comfort, cabin service, food and beverage and entertainment.
The awards ceremony took place during FTE-APEX Asia Expo 2019, the industry’s largest passenger experience event that is exclusive to experts and decision-makers committed to elevating the level of the worldwide airline passenger experience.
The event attracts more than 5,000 industry professionals, including representatives from more than 100 airlines, and showcases the most comprehensive display of airline related technologies, products and services.
On the achievement, CEO, Gulf Air, Krešimir Kučko commented: “We are proud to be rated by many passengers around the globe as a four-star major airline. APEX is a reputable organisation with valid and reliable rating system in which Gulf Air was rated as a four-star major airline for a number of factors regarding the travel experience. We are working hard to continuously elevate our products and service levels to be the customer’s choice and best in class.”