The implementation of phase two of Hamad International Airport’s (HIA) innovative Smart Airport programme has begun.
This phase will work to elevate the passenger experience using facial biometric recognition technology across key traveller touch points. Currently in the trial process, the system is a major part of the airport’s digital strategy and combines flight, passport and facial biometric information in a single electronic record at the self-check-in kiosk or mobile app.
Only the passenger’s face is required for verification at the self-service bag-drop, automated security gate and the automated boarding gate, streamlining the experience.
Knowledge of exactly where the passengers are in their journey at the airport will also aim to help further improve the renowned on-time at HIA.
Chief operating officer, HIA, Engr. Badr Mohammed Al Meer enthused on the developments: “In line with our vision and strategic plan, we continue to invest in customer-centric innovative technology to provide fast, seamless and enjoyable travel experience to be the airport of choice for our discerning customers. Our approach to identity management is unique and holistic, in that we foresee wide-scale deployment of biometric capability across both mandated and voluntary passenger touch points while addressing customer data privacy concerns in line with relevant local and international regulations.”
Phase one of HIA’s Smart Airport programme has been deemed a great success, with up to 40 per cent of Qatar Airways’ passengers preferring to self-check-in, and a further 20 per cent opting for self-bag-drop. These new features significantly improve the customer experience and allow more passengers to be managed.