Qatar’s Hamad International Airport (HIA) was ranked the ‘Third Best Airport in the World’ by the SKYTRAX World Airport Awards 2020.
The world-respected travel hub jumped from fourth position in 2019 to third in 2020.
Chief operating officer, Hamad International Airport, Engr. Badr Mohammed Al Meer enthused on the good news: “Every year that we move up the ranks is particularly rewarding as this honour comes directly from our passengers who have shared their experiences travelling through our airport through SKYTRAX surveys. Despite all the challenges that the aviation sector faces today, we are committed to our primary role of helping travellers reach their home countries safely.”
Meanwhile, CEO, Skytrax, Edward Plaisted declared: “Hamad International Airport continues to achieve a top position as a leading, global hub airport and the staff and management should be delighted by this recognition from customers. In 2020, Hamad International Airport for the first time moved into the top three worldwide airports, which is a fabulous achievement.”
Adding to this great news, the airport succeeded in other worldwide product and service categories including: transit airport (3rd), immigration processing (10th), baggage delivery (10th), terminal cleanliness (5th) and leisure amenities (7th). Doha Hamad was also the best overall airport serving 30 to 40-million passengers.
For the sixth consecutive year, HIA was voted the ‘Best Airport in the Middle East’ and ‘Best Staff Service in the Middle East’ for the fifth consecutive year. The airport has also retained its five-star airport classification since 2017.
Referring to the current pandemic, Al Meer added: “The world faces unprecedented challenges due to the spread of Corona virus and we are sure that the crisis will be overcome only through comprehensive cooperation between all concerned parties and civil society in preserving the safety and security of all. Our award for ‘Best Staff Service in the Middle East’ and ‘Best Airport in the Middle East’ will reinforce our resolve to continue our operations in these difficult times with our utmost care to implement all measures to ensure the health and safety of our passengers and employees first.”