HIA confirms attendance at Skytrax World Airport Awards in 2020

Hamad International Airport

Having been nominated as the ‘World’s Best Airport 2020’, Hamad International Airport (HIA) will be attending the annual Skytrax World Airport Awards ceremony, which is scheduled to take place on April 2, 2020, in Paris.

HIA’s participation at the Skytrax World Airport Awards over the years has resulted in it claiming the fourth place in the ranking of the best airports in the world. This accomplishment has been instrumental to it being recognised as the gateway to Qatar and the world.

Chief operating officer, HIA, Engr. Badr Mohammed Al Meer said: “It is our goal to redefine the airport experience by empowering passengers and taking the stress out of travel while keeping their passion for exploration alive. We strive to enrich global travellers experience by offering them a multi-dimensional lifestyle experience featuring a world-class art collection, endless shopping and dining, entertainment and relaxation facilities, all housed in one expansive terminal.


“Skytrax is a platform that allows our passengers to share their view on their experiences with us as we move closer to the top three rankings for the ‘World’s Best Airport’ at The Skytrax World Airport Awards 2020,” Al Meer added.

HIA is home to cutting-edge smart technologies, automation and self-service, and provides a hassle-free experience for passengers, offering them plenty of choice and flexibility.

The airport’s completion of phase one of HIA’s Smart Airport programme has seen up to 40 per cent of Qatar Airways’ passengers preferring to self-check-in, while a further 20 per cent have been opting for self-bag-drop.

The trial for the second phase of the Smart Airport Programme, which was completed in August 2019, aims to combine passengers’ flight, passport and facial biometric information in a single electronic record at the self-check-in kiosk or mobile app. This phase will entail facial verification at various touchpoints, including self-service bag-drop, automated security gates and automated boarding gates.

HIA is also working to boost its capacity to more than 53 million passengers and three million tonnes of cargo annually by 2022. In addition to the immediate benefits of increased space and capacity, the construction of the Airport City will additionally provide significant future investment opportunities, including a free trade zone, office and business complex, as well as hotels.