HIA once more named ‘Best Airport for Passenger Experience’

Hamad International Airport

Hamad International Airport (HIA) has been honoured with the title ‘Best Airport for Passenger Experience’ for the second consecutive year in a study conducted by leading passenger rights specialist, AirHelp.

The country’s national airline, Qatar Airways, has also been ranked as the number one airline for the second consecutive year.

The study ranked 72 airlines and 132 airports on punctuality, quality of service, dining and shopping experiences. It also included an extensive survey amongst thousands of people around the world to gather information on their customer service, queues, cleanliness, dining and shopping experiences at their local airports. AirHelp used the time performance statistics for each airport to calculate flight time arrivals.


Chief operating officer, HIA, Engr. Badr Mohammed Al Meer spoke on the achievement: “It is a pleasure to receive this ranking from AirHelp and to witness that HIA is recognised by our passengers and partners.

“HIA will continue to raise the bar and introduce innovations in the passenger experience to provide travellers with exceptional services. We dedicate this success to our strong customer-centric vision and our employees for the hard work and commitment that helps HIA stand out on the global spectrum,” he concluded.

HIA is home to Qatar Duty Free (QDF), an award-winning shopping emporium composed of more than 90 shops, 30 cafes and restaurants, spread out over 40,000m2 of combined retail and F&B facilities. HIA’s passenger terminal complex also boasts 12 lounges across the terminal and an airport hotel, featuring a Vitality Well-being & Fitness Centre. These facilities shape the travel experience for passengers, by providing a smooth and hassle-free experience through world-star customer services and facilities.