HMH – Hospitality Management Holdings has witnessed a 12 per cent rise in positive guest reviews this year at a number of its hotels.
The hospitality group secured an average of 75 to 95 per cent in positive reviews, with hotels such as The Ajman Palace Hotel, Coral Beach Resort Sharjah and Coral Dubai Deira Hotel topping the popularity index charts on leading Online Travel Agencies and popular guest review sites such as TripAdvisor.
Enthusing on the good news was CEO, HMH – Hospitality Management Holdings, Laurent Voivenel: “There’s no substitute for a strong brand reputation. We are delighted by the continuous growth in positive reviews and comments by our valued guests. Their feedback is extremely precious for us as we are committed to exceed their expectations.”
Voivenel continued: “Our brands are built on our core values putting the customer at the heart of the proposition and delivering outstanding quality and service that sets us apart from the competition. Every hotel within our network must meet the requisite brand standards and deliver on the brand promise in terms of product quality and service and these high rankings are testimony to that.”