IHG makes ‘Clean Promise’ to guests

IHG Hotels & Resorts

In an effort to adjust to new travel norms and expectations, IHG Hotels & Resorts is enhancing the experience for its hotel guests around the world by redefining cleanliness and supporting guests’ personal wellbeing throughout their stay.

Using new, science-led protocols and service measures, partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey, and launching a global IHG Clean Promise, the strengthened measures will give guests greater confidence and hotel teams the protection needed.

The hospitality giant’s CEO, Keith Barr said: “The future of travel may look different, but a safe, secure stay is fundamental to deliver True Hospitality – and that will never change. By combining IHG’s world-class knowledge and processes, with cutting-edge expertise from Cleveland Clinic, Ecolab and Diversey, we can reassure guests and colleagues that we’re focused on protecting their health and wellbeing.

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“This includes looking at where technology can make a difference, deploying enhanced, highly visible and more frequent cleaning measures, and different approaches to food and beverage, all underpinned by our new IHG Clean Promise,” he added.

IHG has a long-standing commitment to rigorous cleaning procedures. Launched in 2015, the IHG Way of Clean programme was developed with Ecolab and Diversey, both world leaders in hygiene and cleaning technologies and services. This programme is now being expanded with additional COVID-19 protocols and best practices – many of which are already in place – to reflect the advice of the World Health Organization, Centers for Disease Control & Prevention and local public health authorities in markets around the world.

IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants and going forward guests can expect to see evolved procedures in every area of the hotel.

Further to this, IHG is working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment. These include cleanliness information in hotels and on IHG’s booking channels; social distancing operating procedures and signage; guidance on the use of protective equipment as necessary by hotel colleagues; and availability of individual guest amenity cleaning kits.

With updated measures in place, IHG is launching a Clean Promise. Rolling out globally from June 1, 2020, guests can be reassured that their room will meet IHG’s high standards of cleanliness.