Jordan’s InterContinental Aqaba Resort was commended for its 2019 performance during the IHG General Managers Annual Meeting for IMEA, which recently took place in Bahrain.
The upscale property scooped the ‘IHG Trailblazer’ accolade, which is handed out regionally by InterContinental Hotels Group (IHG) to hotels that have achieved outstanding results in the Winning Metrics.
Winning Metrics is a tool to measure performance across various areas, including Guest Satisfaction, Loyalty Recognition, Brand Standards and Revenue, among other important criteria. According to the Winning Metrics final results, InterContinental Aqaba Resort scored full marks in all criteria and metrics.
Thrilled with the award, general manager, InterContinental Aqaba Resort, Firas Irsheidat said: “This award is another testament of our continuous efforts and nonstop dedication to providing our guests with the highest in service standards and a memorable experience from beginning to end.
“I can’t stress enough that the teamwork and synergy that are evident among our colleagues are what made our success possible,” he concluded.