Jumeirah Hotels and Resorts has introduced the multi-lingual mobile platform, Jumeirah E-Butler, offering a personalised and convenient experience directly from guests’ smartphones at any time and any place.
Jumeirah E-Butler enables guests to communicate with staff via instant messaging applications, to request room service, book spa treatments, request housekeeping services, make dinner reservations, order drinks and snacks to the beach or even book a future stay.
The 24/7 service allows guests to communicate via mobile, quickly and efficiently at the touch of a button.
The Jumeirah E-Butler service will be rolled out across the entire Jumeirah Hotels and Resorts portfolio by June 2019.
“We are dedicated to continuously look for innovative, new and faster hospitality solutions to assist guests seamlessly and intuitively,” CEO, Jumeirah Group, José Silva remarked. “Jumeirah E-Butler brings a more personal approach to service and is in line with our commitment to offer service beyond expectations.”
The service will be rolled out through WhatsApp in all hotels, with the exception of the hotels in China, where Jumeirah E-Butler will be available through WeChat. Burj Al Arab Jumeirah guests can utilise both WhatsApp and WeChat to access the service.