Kempinski Hotels has reopened all its hotels in China, following early signs of recovery and eased lockdowns.
New strict safety and hygiene procedures have been put in place to comply with local government authorities and WHO guidelines to guarantee guests’ and employees’ safety and wellbeing. In addition, innovative services have been introduced as a business enhancement and guest experiences.
Chief operating officer – Asia and member of the management board, Kempinski Hotels, Michael Henssler elaborated: “Our hotels in China have done great work in ensuring the health and safety of our guests and employees during the past weeks and months, and we are closely following the recommendations of global and local public health authorities, including the WHO and the Centers for Disease Control and Prevention (CDC).
“These are unprecedented times for the hospitality and catering industry. Travel is not a question of price, but a security issue. Kempinski is focusing on visible hygiene, and we have launched the ‘Kempinski White Glove Service’ recently. Hotels must meticulously follow a 70-page guide that affects all departments. The rules apply to procedures for the arrival of guests, the furnishing of public areas, food and drink, and housekeeping,” he concluded.
The new measures include among others mandatory temperature checks for everyone entering the hotel at each hotel entrance; the posting of public health certificates in public areas; daily air purification in the dining outlets; rigorous enforcing of ingredient regulations; frequent disinfection of all equipment; obeying local laws on social distancing in all restaurants and public areas; and complimentary sanitiser and masks for guests and employees.
Further to this, Kempinski hotels in China have partnered with Meituan and Eleme APP, the two leading food delivery companies, and launched online food and beverage sales to ensure contactless services for their guests’ convenience. Kempinski culinary teams have carefully selected high-quality dishes, best suited for long-distance delivery, and have worked on improved packaging to ensure freshness.