Le Méridien Dubai Hotel & Conference Centre adopts virtual assistant service

Promising an incomparable customer experience, Le Méridien Dubai Hotel & Conference Centre now offers its guests the opportunity to make the most of fully integrated text messaging and mobile technology, thus enhancing their stay and streamlining operational challenges.

Through the use of a virtual assistant service, guests to the hotel can order room service, request a wake-up call, make dinner reservations, ask for their bill and much more, by merely sending a text message, via either WhatsApp, BBM or iMessage, to the number provided.

ATM2020

The ‘Stay in Touch 24/7’ technology at the property saves time, improves basic operation, provides personalised and tailor-made offers and also replaces out-dated and inefficient procedures.

It grants its guests a real-time voice by allowing them to send enquiries, requests and concerns to relevant departments via text message, which is followed by an instant reply.