Muscat International Airport is a proud participant of the 2019 Skytrax World’s Best Airport Survey, competing against stellar hubs for the coveted award.
The new state-of-the-art airport has received global acclaim for its Omani-themed architecture, advanced technology, exceptional passenger experience and operational excellence.
The coveted Skytrax World Airport Awards are voted for by customers in the largest annual global airport customer satisfaction survey. Often referred to as ‘the Oscars of the aviation industry’, the awards are a global benchmark of airport excellence, where 12.9 million travellers representing 110 nationalities from around the world take part to decide the winners from a pool of 410 airports worldwide.
The survey evaluates customer satisfaction across 39 key performance indicators for airport services and products from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
Muscat International Airport was designed and constructed to the highest standards of quality and service, meeting the International Air Transport Association’s (IATA) classification for top airports. The hub offers passengers a seamless travel experience with smart and convenient facilities, including a carefully selected shopping and dining scene, exclusive business and first class lounges, as well as 24-hour hospitality services, a one-of-a-kind airport transit hotel and an extensive car park with shuttle and valet service options to and from the arrival and departure terminals.
With an expansion potential of up to 80 million passengers per annum, Muscat International Airport has augmented the growth of travel and tourism in Oman. Between January and November 2018, the total number of flights arriving at the Airport was 108,813, a 16.6 per cent increase from last year, while the number of passengers increased by 9.4 per cent from 2017, reaching 13,996,795.