Marking a first for airlines in the Middle East, Qatar Airways recently achieved platinum status in the International Air Transport Association’s (IATA’s) Fast Travel Program.
This status was granted to the airline because of its innovative technology that provides passengers with quick and convenient air travel.
Accepting the accolade on behalf of group chief executive, Qatar Airways, HE Akbar Al Baker was executive vice president of the airline, Mohsen Alyafei.
Qatar Airways met IATA’s highest Fast Travel standard by implementing self-service systems that address passenger demands for more choice, convenience and control over their travel experience.
The Qatari airline utilises uses new technologies, from kiosks to mobile apps, to offer a range of self-serve channels enabling passengers to check-in, print Q-tag baggage labels at home and access quick bag drop facilities worldwide, scan their own travel documents, re-book flights, self-board and report missing bags online.
Al Baker commented: “Qatar Airways is the first airline in the Middle East to achieve IATA’s platinum accolade, and only the sixth airline in the world to accomplish this high-level standard since the Fast Travel Program’s foundation. This is a significant achievement for the airline and furthers our ambition to redefine the passenger experience.
“Passenger needs are at the heart of our service design, and we want to provide all of our guests with the very best travel experience. For those passengers who are comfortable using technology, Qatar Airways has provided the opportunity to self-serve, giving them the control and flexibility that they desire throughout their journey with us,” he added.
Also commenting on the airline’s success was senior vice president for airport, passenger, cargo and security, IATA, Nick Careen: “Qatar Airways’ ongoing efforts and innovative solutions mean that more than 80 per cent of its passengers are now offered solutions that enable them to manage their own journey. According to industry surveys, over 50 per cent of passengers want to speed up their air travel experience and around 75 per cent of passengers worldwide want more self-service options. Ultimately, by providing more choice and more control for passengers, airlines can achieve lower costs and billions of dollars in annual savings for the industry.”