Highlighting its excellence in aviation, Qatar Airways has achieved the first place in a global study by independent airline consumer rights organisation, AirHelp.
The Qatari carrier was recognised for providing the highest quality and service, on-time performance and customer claim processing. The carrier was awarded 10 out of 10 in the quality and service category, which is based on hundreds of metrics from skytraxresearch.com and measures performance in the air and on the ground; a rating of 8.4 for on-time performance, which analyses the punctuality of airlines using three-months’ worth of departure statistics to calculate how likely the airline’s flights are to arrive and depart on time; and 7.6 for claim processing, which takes into account how efficiently and fairly airlines handle compensation claims.
Senior vice president of customer experience, Qatar Airways, Rossen Dimitrov remarked: “It is a great honour for Qatar Airways to be awarded first place in this survey of 50 global airlines. Our number one rating is a reflection of the end-to-end experience of Qatar Airways’ passengers; from the product on our aircraft, the service on board from our Cabin Crew, through to the quality of our lounges and our excellent ground staff who make sure our flights operate efficiently. We are extremely proud to have received this accolade, and it is testament to the hard work and dedication of all Qatar Airways’ staff.”
Also commenting was CEO, AirHelp, Henrik Zillmer: “Qatar Airways without a doubt has one of the best airline products in the sky. This commendable level of quality and on-board service really sets it apart from the rest in its industry, and therefore thrusts the airline to the top of this quarter’s AirHelp score rankings.”