Qatar Airways expands in Poland with new European Customer Contact Centre

Qatar Airways has expanded operations in Poland by opening a new centralised European Customer Contact Centre, creating more than 100 new job positions.
Wroclaw, the Polish city, was reportedly chosen as the location for the new facility due to the high number of young Poles with multi-lingual skills. The Contact Centre is to be responsible for handling enquiries from customers across key European markets, a region which represents over 25 per cent of the airline’s 125 destinations.

The opening of the new facility was attended by the State of Qatar’s Ambassador to Poland, HE Hadi Nasser Al Hajri; Poland’s Ambassador to Qatar, HE Robert Rostek; the Mayor of Wroclaw, Rafal Dutkiewicz as well as business leaders and local media.

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Since the recent introduction of scheduled flights from Doha to Warsaw four months ago, Qatar Airways has rapidly grown its presence in the country. The route was upgraded from four services a week to daily last month, followed now with the new contact centre opening, further demonstrating the airline’s commitment to one of its newest markets.

CEO, Qatar Airways, Akbar Al Baker stated: “Our new European Customer Contact Centre is designed to handle a range of customer services such as reservations, ticketing and other related enquiries.

“The high level of language skills among young Poles proved to be a decisive factor in us choosing to base our new centralised customer operations in Wroclaw. The combination of state-of-the-art technology and professional services meets our customers’ expectations for convenient, quick and easy access to our products and service,” he further noted.

Vice president, Customer Contact Centres, Qatar Airways, Thomas Bartsch also said: “Our commitment to a motivated and passionate workforce will directly translate into a high level of service our customers have come to expect from Qatar Airways. The Contact Centre offers an outstanding work environment and we expect this will serve as a catalyst for economic growth, job creation and a great boost to the Polish economy.”

Warsaw became Qatar Airways’ 32nd destination in Europe when the route was launched on December 5, 2012.