Qatar Airways acquired three out of five global accolades at the 2020 Airline Passenger Experience Association’s (APEX) Passenger Choice Awards, which were announced during the APEX/IFSA Awards Ceremony held in Los Angeles on September 9.
The Qatari carrier was recognised for ‘Best Seat Comfort’, ‘Best Cabin Service’ and ‘Best Food & Beverage’, and was crowned a ‘2020 Five Star Global Airline’ in the APEX Official Airline Ratings.
In June, Qatar Airways also scooped four out of six regional Passenger Choice Awards in the Middle East, including ‘Best Overall Carrier in the Middle East’, ‘Best Cabin Service in the Middle East’, ‘Best Food & Beverage in the Middle East’ and ‘Best Seat Comfort in the Middle East’.
Enthusing on the accolades was chief executive, Qatar Airways Group, HE Akbar Al Baker: “To follow our success in the regional Passenger Choice Awards with a further three global APEX accolades is a huge achievement for our airline, and a tribute to the loyalty of our passengers from across the world.
“It is also a testament to the standard of Qatar Airways service that we have been awarded the distinction of being named a ‘2020 Five Star Global Airline’ in the APEX Official Airline Ratings. As we focus on going from strength-to-strength over the coming year, we look forward to building upon this incredible foundation of success and will continue to set the highest of benchmarks to distinguish us from our competitors,” Al Baker added.
The APEX Passenger Choice Awards and APEX Official Airline Ratings are based on passenger feedback gathered through APEX’s partnership with TripIt from Concur – a highly rated travel-organising app.