Qatar’s HIA implements modified procedures for arriving passengers

Hamad International Airport

In light of the gradual lifting of COVID-19 restrictions across Qatar, Hamad International Airport (HIA) has put in place modified procedures for arriving passengers.

The travel hub has adapted its procedures based on the categorisation of arriving passengers, hence ensuring a smooth return to the country. The categories include Group One: Qatari citizens, their spouses and children, permanent residency holders; Group Two: vulnerable passengers that have certain identified medical conditions or are aged 55 and above; Group Three: passengers arriving from ‘low-risk countries’; and Group Four: passengers arriving from ‘high-risk countries’.

All arriving passengers are to be thermally screened at the airport and must have the EHTERAZ mobile application downloaded and installed on a smartphone, which requires a SIM card. Smartphones and SIM cards are also available for purchase at the airport, and volunteers are on hand to help set up passengers.

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Adding to the above, all travellers must fill out a health assessment form and sign a quarantine pledge agreement, preferably completed prior to arrival into Doha and submitted upon arrival.

Passengers arriving from ‘high-risk countries’ will proceed to immigration and must present their hotel booking to the immigration officer. Once all arrival formalities have been completed, passengers will be transported to their quarantine hotel with Discover Qatar.

All other arriving passengers will be diverted to designated airport testing facilities where they will receive swab tests. Once testing is complete, passengers will then proceed to immigration for entry processing. Those passengers can use private transportation to their home quarantine. The airport’s taxi pavilion is also available.

To ensure the health and wellbeing of its staff and passengers, HIA has implemented robotics and advanced thermal screening helmets. Airport employees are continuously cleaning and disinfecting all high contact areas every 10-15 minutes, while hand sanitisers are readily available at key locations across the airport. Social distancing is also being practiced across all passenger touchpoints around the airport.