RAKTDA ensures special initiatives are in place to protect visitors

Ras Al Khaimah Tourism Development Authority

Ras Al Khaimah Tourism Development Authority (RAKTDA) is closely collaborating with hospitality partners and Government Authorities to ensure that guests are safe to visit once restrictions are eased and hotel pools and beaches become accessible to visitors.

The tourism authority is in ongoing dialogue with hotel partners to make sure they are adhering to government and public health guidelines, as well as complying with all social distancing advisories.

In Ras Al Khaimah, hospitality standards and procedures include the testing of all hotel staff for COVID-19, the provision of masks and gloves for all guests, the allocation of separate entrances and exits for guests and staff, and mandatory thermal screening at all entrances on arrival.

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RAKTDA inspectors will be conducting daily spot checks to ensure that the measures are being adhered to and will provide support from Government Authorities to help hoteliers enforce the protocols.

On a mission to ensure that visitors are confident and safe during their stay, the authority has partnered with the Public Service Department (PSD) to oversee a dedicated certification process, entitled the RAK ‘Stay Safe’ Hotel Certification, whereby hotels are required to fulfil a detailed set of measures to attain the certification. The certification assesses all initiatives in place across reception and concierge areas, guest rooms, restrooms, restaurants and lounges, pools, beaches, spas fitness areas, children’s clubs and retail spaces. Guidelines are also being provided around guest transportation, meeting and function spaces, housekeeping, laundry and waste management.

The ample space within hotel properties in Ras Al Khaimah will assist with social distancing measures and hotels have expanded in-room dining provisions to further support this.

CEO, RAKTDA, Raki Phillips declared: “The health and safety of our visitors, residents and colleagues is our utmost priority.  We are working closely with our hospitality partners and Government Authorities to ensure the highest standards of hygiene are maintained and that all social distancing advisories are strictly adhered to across the Emirate.  Detailed guidance has been shared with our industry partners indicating best practice measures to be implemented across all operations and divisions.”

Phillips concluded: “To help reassure our guests, colleagues and residents, we have also introduced the RAK ‘Stay Safe’ Hotel Certification that, once awarded, hotels can use to demonstrate their adoption of all the measures in place to protect everyone’s wellbeing.  We know that many people are looking forward to what we’ve termed a ‘shortcation’ or longer holiday and our aim is give them the confidence that they can comfortably enjoy their time in Ras Al Khaimah.”