As the global COVID-19 restrictions begin to ease, Swiss-Belhotel International has rolled out a special initiative – ‘WeReassure’ – to welcome back guests across its hotels and resorts in Asia-Pacific, Europe, Middle East, Africa and India.
Chairman and president, Swiss-Belhotel International, Gavin M. Faull elaborated: “’WeReassure is our promise towards the well-being of our guests and our staff by maintaining hygiene and safety standards across all our branded hotels. A 64-page document has been rolled out to our hotels on the standards of the program and continuous training and auditing is in place to ensure the same.”
Health and safety officers have been appointed at every hotel managed by Swiss-Belhotel International to oversee the cleaning and hygiene standards throughout the property, as well as serve as the point of contact to put guests concerns at ease.
Further to this, the ‘WeReassure’ programme includes temperature scans; self-parking services; reduced contact at check-in; touchless transactions; front-desk screens; sanitiser stations; sanitised key cards; paperless checkout; added partitions at front desk to further limit person-to-person contact; and ultraviolet light technology for sanitising keys.
Senior vice president, operations and development – Middle East, Africa and India, Laurent A. Voivenel commented: “Our hotels have personal protective equipment and cleaning supplies on hand, including masks, goggles, disposable gloves and disinfectant solutions.
Frequent sanitisation of all areas, including lobbies, reception, fitness centres, pool areas and guest rooms are being regularly carried out. Enhanced hotel cleaning practices, workplace procedures and staff hygiene standards are being complemented by a line-up of mandatory virtual training courses for hotel teams, and additional resources and audits.”