Travelport and IBM launch IBM Travel Manager


In partnership with its technology partner, IBM, Travelport has lifted the veil on IBM Travel Manager, an industry-first AI platform, specifically designed to help businesses manage corporate travel spend.  

The new platform, delivered via the IBM Cloud, uses IBM Watson capabilities to track, manage, predict and analyse travel costs in one place. It will significantly change how companies manage and optimise their travel programmes.
The new platform features advanced Artificial Intelligence and provides cognitive computing, predictive data analytics using ‘what if’ type scenarios, and integrated travel and expense data to help travel management teams, procurement category managers, business units, finance and human resource departments optimise their travel programme, control spend and enhance the end-traveller experience.

Adding to this, IBM Travel Manager gives users complete, unified access to previous siloed information, which, when combined with travel data from the Travelport global distribution system (GDS), is used to create real-time predictive analytics recommending how adjustments in travel booking behavior patterns can positively impact a company’s travel budget.


Commenting on the platform was chief customer and marketing officer, Travelport, Fiona Shanley: “IBM Travel Manager, with Travelport’s data, is unlike any traditional travel spend reporting solution currently available today from travel management companies, suppliers, corporate booking tools or other third parties. While other solutions only provide a fragmented historical picture, IBM Travel Manager combines and normalises data from all key sources, allowing for more robust insights and benchmarking than other reporting solutions.”

Meanwhile, industry client leader for travel and transportation, IBM, Elizabeth Pollock said: “IBM and Travelport are using the power of AI to unlock previously unavailable insights from multiple internal and external data sources. Travel managers can use this information to proactively drive improved supplier negotiations via real time and holistic data, enable budget holders to understand and change spending patterns, and improve travel policy compliance monitoring.”

Those using IBM Travel Manager will benefit from an interactive and intuitive dashboard that offers end-to-end visibility of travel spending, the ability to create alerts and notifications, predictive and pre-defined spending trend analysis, and natural language understanding to analyse text and uncover insights from structured and unstructured data.
The product will be commercially available to customers through both IBM and Travelport.