Turkish Airlines has been awarded ‘Diamond’ status by APEX (Airline Passenger Experience Association) Health Safety, powered by SimpliFlying.
The APEX Health Safety standard comprises three categories, namely Gold, Platinum and Diamond. It analyses airlines according to their hygiene precautions and preventative measures adopted during the ongoing pandemic.
Turkish Airlines underwent an online audit which included 10 categories and 75 touchpoints. It achieved ‘Diamond’ status due to its many safety measures, including its touch-free check-in process, the implementation of social distancing, temperature measuring at entrances, COVID-19 test service at the airport, extra hygiene precautions, in-flight social distancing, hygiene expert cabin crews and hygiene kits, which are offered to passengers.
Enthusing on the news was chairman of the board and the executive committee, Turkish Airlines, M. İlker Aycı: “We continue to meticulously implement the comprehensive hygiene precautions in order to ensure that our passengers can travel in health and safety during the pandemic. We provided comfort and reassurance for our passengers with our Hygiene Expert cabin crews appointed in our flights and hygiene kits offered to all of our passengers, along with all the precautions taken in airports and in our aircrafts. We are glad that our guidelines for safe travel have achieved the highest ‘Diamond’ status. We will continue to work selflessly to provide the best possible travel experience for our passengers.”
Meanwhile, CEO, APEX, Dr. Joe Leader declared: “Turkish Airlines has consistently provided incredible passenger experiences now topped by ‘Diamond’ level certification – hospital-grade health safety for its customers. From the outset of the COVID-19 pandemic forward, Turkish Airlines has demonstrated a step-by-step customer health safety plan as expansive as its 127-country route-map. APEX applauds the incredible commitment and diligence by Turkish Airlines for passenger safety worldwide.”