Yas Island demonstrates commitment to customers’ health with new Yas Wellness Program

Yas Island

Experience Hub has introduced the new ‘Yas Wellness Program’ on Yas Island, Abu Dhabi’s premier leisure and entertainment hub.

The launch closely follows announcement of the reopening of Yas Theme Parks and attractions at 30 per cent capacity and is part of the island’s continued commitment to the health and safety of its guests and employees.

With Ferrari World Abu Dhabi and Warner Bros. World Abu Dhabi set to welcome annual passholders on Tuesday July 28, all theme parks and CLYMB Abu Dhabi opening to all guests from July 29 and Yas Island’s hotels opening from August 1, Yas Wellness Program will reassure visitors of Yas Island on the enhanced health and safety measures.

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The initiative offers all visitors, trade partners and prospective guests a direct line of communication to specially trained team members to answer all queries and concerns before they visit the island. Starting today, Yas Wellness Ambassadors are available across multiple platforms, including phone, social media, WhatsApp and email, to answer guests’ questions on the health and safety measures in place at the reopened Yas Theme Parks and attractions. The ambassadors will also be on hand to answer queries regarding openings and closures across the island, hotel reopening dates and general visitor information.

The health and safety of guests is Yas Island’s top priority and the destination has implemented a variety of precautionary measures to ensure that guests and employees feel safe at all Yas Theme Parks and attractions, as well as the hotels.

Yas Island has doubled the cleaning teams and reduced capacity across all attractions, increased the frequency of sanitisation at frequent touch points and high traffic areas, and defined clear and separate entry and exit points. Social distancing policies are in place and visitors are mandated to wear masks at all times. Non-compliance by visitors will lead to refusal of entry to the facilities.

Colleagues will have face masks on at all times, with confirmed negative tests and their temperature checked regularly. In addition, the Yas Mall virtual customer service experience addresses all customer service needs through contactless tablet devices and contactless payment is encouraged.